Privacy Policy
Last updated: 19 July 2026
Pioneer (“Pioneer”, “we”, “us”, or “our”) respects your privacy and is committed to handling personal data responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect personal data when you visit this website, contact us, request a quotation, create an account, or purchase our industrial products and services.
1. Scope
This Privacy Policy applies to personal data processed through this website and in connection with our online business communications. It does not apply to websites, platforms, or services operated independently by third parties.
2. Personal Data We Collect
Depending on how you interact with Pioneer, we may collect:
- Identity and contact data: name, job title, company name, business address, email address, telephone number, and country.
- Quotation and project data: product requirements, technical specifications, drawings, files, quantities, materials, target markets, delivery requirements, and messages you send to us.
- Account and transaction data: username, order details, billing and shipping information, invoice information, payment status, purchase history, and warranty or support records where online ordering is available.
- Technical and usage data: Internet Protocol (IP) address, browser type, device information, operating system, referring page, pages viewed, access time, security events, and server logs.
- Cookie data: session identifiers, shopping-cart information, language or display preferences, and other information stored by strictly necessary cookies.
Please do not send confidential technical information, trade secrets, or personal data that is not necessary for your enquiry. If a drawing or project file contains third-party personal data, you must have the authority to provide it to us.
3. How We Collect Personal Data
We collect personal data directly from you when you complete a form, request a quotation, place an order, send us an email, call us, or otherwise communicate with us. We also collect limited technical data automatically through our website, hosting environment, security tools, and necessary cookies.
4. How We Use Personal Data
We may use personal data to:
- respond to enquiries and prepare quotations;
- evaluate technical requirements, manufacturing feasibility, pricing, lead times, and delivery options;
- process and fulfil orders, invoices, payments, shipping, warranties, and after-sales support;
- manage customer, supplier, and business relationships;
- operate, maintain, secure, troubleshoot, and improve this website;
- detect and prevent fraud, misuse, security incidents, and unlawful activity;
- comply with tax, accounting, customs, export-control, regulatory, and other legal obligations; and
- establish, exercise, or defend legal claims.
Where required by applicable law, we process personal data with your consent. In other cases, processing may be necessary to take steps at your request, perform a contract, comply with a legal obligation, or pursue our legitimate business interests while respecting your rights.
5. Cookies and Similar Technologies
This website uses cookies that are necessary for core functions such as page security, user sessions, account access, and shopping-cart operation. WordPress and WooCommerce may set these cookies where the relevant features are used. You can configure your browser to block or delete cookies, but some website functions may then become unavailable or operate incorrectly.
As of the date of this Privacy Policy, we do not use cookies for behavioural advertising. If we introduce non-essential analytics or advertising cookies, we will update this notice and request consent where required.
6. Third-Party Content and Services
Some pages may load content or functionality supplied by third parties, such as Google Maps, hosted fonts, content-delivery networks, shipping providers, or payment providers. When you access those features, the relevant provider may receive technical data such as your IP address, browser information, and the page requested. Their processing is governed by their own privacy policies.
Where payment services are enabled, payment credentials are processed by the applicable payment provider. Pioneer does not intentionally store complete payment-card details on this website.
7. How We Share Personal Data
We do not sell personal data. We may disclose personal data only when reasonably necessary to:
- hosting, information-technology, cybersecurity, cloud-storage, communications, and website service providers;
- payment processors, banks, logistics providers, customs brokers, insurers, professional advisers, and other parties involved in fulfilling a transaction;
- affiliates, authorised manufacturers, or suppliers that need information to assess or complete your project, subject to appropriate confidentiality obligations;
- government authorities, regulators, courts, or law-enforcement bodies where disclosure is required or permitted by law; or
- a successor or potential successor in connection with a merger, acquisition, restructuring, financing, or sale of all or part of our business.
Service providers may use personal data only for the services they provide to us and must protect it appropriately.
8. International Data Transfers
Our customers, suppliers, service providers, and technology systems may be located in different countries. Personal data may therefore be processed outside your country of residence. Where required, we use contractual, organisational, and technical safeguards designed to protect transferred data in accordance with applicable law.
9. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy. Enquiries, quotations, and project correspondence are generally retained while a business relationship remains active and for a reasonable period afterward. Transaction, invoice, tax, warranty, and compliance records may be retained for the period required by applicable law, which may be up to ten years. Security logs are retained only as reasonably necessary for security, diagnostics, and incident response. We may retain data longer where required for a legal claim, investigation, or regulatory obligation.
10. Data Security
We use reasonable administrative, organisational, and technical safeguards designed to protect personal data against accidental loss, unauthorised access, misuse, alteration, or disclosure. Access is limited to people and service providers with a legitimate business need. No Internet transmission or storage system is completely secure, so we cannot guarantee absolute security.
11. Your Privacy Rights
Subject to applicable law, you may have the right to request access to your personal data; request correction, deletion, restriction, or a copy of your data; object to certain processing; withdraw consent; and lodge a complaint with a competent authority. Withdrawing consent does not affect processing that was lawful before withdrawal.
To exercise a privacy right, email sales@pioneer-vn.com. Please state your request clearly. We may need to verify your identity and authority before responding. We will respond within the period required by applicable law.
12. Children’s Privacy
This website is intended for business users and is not directed to children. We do not knowingly collect personal data from children. If you believe a child has provided personal data to us, contact us so that we can review and delete it where appropriate.
13. External Links
This website may contain links to third-party websites. We are not responsible for their content, security, or privacy practices. Review the privacy policy of each third-party service before providing personal data.
14. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our operations, website features, service providers, or legal requirements. The revised version will be posted on this page with an updated date. Material changes may also be communicated through an additional notice where appropriate.
15. Contact Us
For privacy questions, requests, or complaints, contact:
Pioneer Vietnam Co., Ltd
Pioneer Vietnam N4 Road, Thoi Hoa Industrial Park, Ho Chi Minh City, Vietnam
Email: sales@pioneer-vn.com
Telephone: +84 969 830 108